Making even just a single customer loyal to your company or brand is hard enough, just imagine how harder it is building an entire community of customers with the same level of allegiance to your products or services. In fact, this has been a centuries-old problem that even the biggest businesses with multi-million budgets for advertisements to this day struggle to achieve.
The concept of bringing a company close to the hearts of customers, called customer alignment, has been a key business principle that dates as far back as the 1700s. This only points to the importance of ensuring that your business captures the nod of the people whom you intend to promote or sell your products or services.
Here are five simple, yet sensible tricks on how you can build customer loyalty:
Build your own community online
A lot of customers want to feel that they are part not just of a brand’s client base but of a family or an exclusive community. This is why you need to make conscious efforts to give your customers that satisfaction if you want to enjoy their unequivocal loyalty. And in today’s overwhelmingly digital business setting, the best way to achieve that is by building an online community that offers your customers outstanding value for their money with the perks included by becoming a member of that community online.
Be upfront and honest
Customers hate surprises, especially those surprises are of the negative kind. This is why you have to always be honest and upfront with your customers about everything they have to know. If there’s a problem with your product or service, your customers have the right to know and they appreciate businesses that come forward and let them in on the loop. If customers feel that you’re not keeping any secrets, then you’re going to enjoy their undivided loyalty to your brand.
Reward their loyalty
Whether it’s sending them a simple Thank You card for being a constant supporter of your business or giving discounts to those who always visit your store or clinic, rewarding your customers’ loyalty is a simple and effective way of keeping them in the fold. Keep in mind that your show of appreciation for their support should not be grandeur expensive. Just like when giving gifts to someone dear to you, it’s always the thought that counts.
Invest in maintaining an excellent customer service program and infrastructure
Customers do appreciate businesses that o to great lengths just to make them feel valued and listened to. It can be as simple a gesture as quickly responding to your customers’ emailed questions or giving them a prompt dispute resolution.
Not all business owners realize just how powerful and valuable a well-oiled customer service machinery is, and so they miss out on the golden opportunity of keeping their customers coming back to support their businesses. If you want your business to succeed with the help of loyal customers, then this is one thing you have to invest in.
Identify a deep purpose for your business’ existence and find ways to communicate it with your customers
During the COVID-19 pandemic, countless companies worldwide took some extraordinary steps to reach out to people who are hard-hit by the situation. These include beneficiaries who are not even direct customers of their businesses. By reading this article, it’s easy to see just how heartwarming it must be for these businesses’ customers to see the companies they support taking such great initiatives to help the affected people.
Your customers will see the deep purpose of your business’ existence through such gestures and they’ll reward you with their loyalty. But don’t do things just for show: do them as part of your business’ genuine concern for people. You can’t fake sincerity.
By following these five ways, your quest to turn one-time clients into loyal customers will be easy and meaningful for your business and for them.